Effective Date: February 26, 2026

At Memory Travel, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you book a tour or use our website.

1. Data We Collect

To provide luxury travel services, we collect:

• Identity Data: Full name, gender, and date of birth (required for Japanese hotel registrations and rail passes).
• Contact Data: Email address, phone number, and physical address.
• Travel Data: Passport copies (only when required for official bookings) and dietary requirements.
• Payment Data: Processed securely via 3D Secure 2.0. We do not store full credit card numbers on our servers.

2. How We Use Your Data

We use your information strictly to:

• Complete your travel bookings (hotels, guides, transport).
• Communicate updates regarding your itinerary.
• Comply with Japanese Lodging Laws and Tax regulations.

3. Third-Party Sharing

We only share your data with trusted partners necessary for your trip, such as:

• Accommodations (Ryokans/Hotels).
• Transportation providers (JR/Private car services).
• Official partners like JTB or Nippon Travel Agency when booking their specific products. We never sell your data to third parties.

4. Your Rights (GDPR & International)

Regardless of where you live, you have the right to:

• Request a copy of the data we hold about you.
• Request that we delete your data after your trip is completed (subject to Japanese legal record-keeping requirements).

5. Contact Us

For any privacy-related questions, please contact our Data Protection Officer at: ask@memory-travel.com

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