{"id":958,"date":"2023-02-17T15:52:28","date_gmt":"2023-02-17T15:52:28","guid":{"rendered":"https:\/\/library.startertemplatecloud.com\/g19\/?page_id=958"},"modified":"2026-03-04T07:28:54","modified_gmt":"2026-03-04T07:28:54","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/memorytraveljp.com\/ja\/support-faq\/","title":{"rendered":"Support &#038; FAQ"},"content":{"rendered":"<style>.kb-row-layout-id958_4a7032-20 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id958_4a7032-20 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id958_4a7032-20 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:700px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-5xl, 10rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id958_4a7032-20{background-image:url('https:\/\/memorytraveljp.com\/wp-content\/uploads\/2026\/03\/faq-bnner-scaled.png');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id958_4a7032-20 > .kt-row-layout-overlay{opacity:0.60;background-color:var(--global-palette3, #1A202C);mix-blend-mode:normal;}@media all and (max-width: 1024px){.kb-row-layout-id958_4a7032-20 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id958_4a7032-20 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id958_4a7032-20 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column958_db8c76-42 > .kt-inside-inner-col,.kadence-column958_db8c76-42 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column958_db8c76-42 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column958_db8c76-42 > .kt-inside-inner-col{flex-direction:column;}.kadence-column958_db8c76-42 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column958_db8c76-42 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column958_db8c76-42{position:relative;}@media all and (max-width: 1024px){.kadence-column958_db8c76-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column958_db8c76-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column958_db8c76-42\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading958_da180d-40, .wp-block-kadence-advancedheading.kt-adv-heading958_da180d-40[data-kb-block=\"kb-adv-heading958_da180d-40\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading958_da180d-40 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading958_da180d-40[data-kb-block=\"kb-adv-heading958_da180d-40\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading958_da180d-40 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading958_da180d-40[data-kb-block=\"kb-adv-heading958_da180d-40\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading958_da180d-40 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading958_da180d-40\">Support &amp; FAQ<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading958_5916e0-cb, .wp-block-kadence-advancedheading.kt-adv-heading958_5916e0-cb[data-kb-block=\"kb-adv-heading958_5916e0-cb\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading958_5916e0-cb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading958_5916e0-cb[data-kb-block=\"kb-adv-heading958_5916e0-cb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading958_5916e0-cb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading958_5916e0-cb[data-kb-block=\"kb-adv-heading958_5916e0-cb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading958_5916e0-cb wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading958_5916e0-cb\">At Memory Travel, we want to make sure your trip to Japan is easy and enjoyable. If you have questions about our tours or need help with your booking, our team is here to assist you. You can find answers to common questions below or contact us directly for more information.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id958_943eae-45 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id958_943eae-45 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id958_943eae-45 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, calc(60% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(40% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id958_943eae-45 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id958_943eae-45 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id958_943eae-45 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id958_943eae-45 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-left-golden kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column958_94746e-a8 > .kt-inside-inner-col,.kadence-column958_94746e-a8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column958_94746e-a8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column958_94746e-a8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column958_94746e-a8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column958_94746e-a8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column958_94746e-a8{position:relative;}@media all and (max-width: 1024px){.kadence-column958_94746e-a8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column958_94746e-a8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column958_94746e-a8\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading958_4d78a9-68, .wp-block-kadence-advancedheading.kt-adv-heading958_4d78a9-68[data-kb-block=\"kb-adv-heading958_4d78a9-68\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading958_4d78a9-68 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading958_4d78a9-68[data-kb-block=\"kb-adv-heading958_4d78a9-68\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading958_4d78a9-68 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading958_4d78a9-68[data-kb-block=\"kb-adv-heading958_4d78a9-68\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading958_4d78a9-68 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading958_4d78a9-68\">In what ways can we assist you today?<\/h2>\n\n\n<style>.kt-accordion-id958_b4b4f9-85 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id958_b4b4f9-85 .kt-accordion-panel-inner{border-bottom:1px solid transparent;background:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette9, #ffffff);font-size:18px;line-height:24px;font-weight:bold;text-transform:none;color:var(--global-palette4, #2D3748);padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette4, #2D3748);}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette4, #2D3748);}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85 .kt-blocks-accordion-header:focus-visible{color:var(--global-palette1, #3182CE);background:var(--global-palette9, #ffffff);border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette1, #3182CE);}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette1, #3182CE);}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id958_b4b4f9-85 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);background:var(--global-palette9, #ffffff);border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette3, #1A202C);}.kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id958_b4b4f9-85:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}@media all and (max-width: 1024px){.kt-accordion-id958_b4b4f9-85 .kt-accordion-panel-inner{border-bottom:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id958_b4b4f9-85 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id958_b4b4f9-85 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id958_b4b4f9-85 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id958_b4b4f9-85 .kt-accordion-panel-inner{border-bottom:1px solid transparent;}.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id958_b4b4f9-85 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}.kt-accordion-id958_b4b4f9-85 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id958_b4b4f9-85 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette8, #F7FAFC);border-top-style:solid;border-right-color:var(--global-palette8, #F7FAFC);border-right-style:solid;border-bottom:1px solid var(--global-palette8, #F7FAFC);border-left-color:var(--global-palette8, #F7FAFC);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id958_b4b4f9-85 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrowcircle kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane958_8c5e24-b2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is the 13% tax included?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes, the price you see includes all taxes and service charges. You will not pay extra at checkout.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane958_5bd665-c9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I get my tickets?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">After you pay, we will email you a booking confirmation and a voucher with meeting instructions within 24 hours.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane958_f4b95b-2e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Where do we meet?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Every tour has a specific meeting point (like a hotel lobby). The exact address and a map link will be in your confirmation email.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane958_73acb9-da\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What if I am late?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Please try to arrive 15 minutes early. If you are late, please email <strong>ask@memory-travel.com<\/strong> immediately so we can try to help you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane958_540c9c-a7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I cancel?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">You can get a full refund if you cancel at least 7 days before the tour. Please contact us to request a cancellation.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column958_d74469-ec > .kt-inside-inner-col,.kadence-column958_d74469-ec > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column958_d74469-ec > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column958_d74469-ec > .kt-inside-inner-col{flex-direction:column;}.kadence-column958_d74469-ec > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column958_d74469-ec > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column958_d74469-ec{position:relative;}@media all and (max-width: 1024px){.kadence-column958_d74469-ec > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column958_d74469-ec > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column958_d74469-ec\"><div class=\"kt-inside-inner-col\">\n<div class=\"forminator-guttenberg\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-1312 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-1312\" data-uid=\"6a2374ee4d2f8\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-1312\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-1312 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"1312\"\n\t\t\t\t data-color-option=\"default\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a2374ee4d2f8\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a2374ee4d2f8\" id=\"forminator-field-name-1_6a2374ee4d2f8-label\" class=\"forminator-label\">Full name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"E.g. John\" id=\"forminator-field-name-1_6a2374ee4d2f8\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a2374ee4d2f8\" id=\"forminator-field-email-1_6a2374ee4d2f8-label\" class=\"forminator-label\">Email Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"E.g. john@doe.com\" id=\"forminator-field-email-1_6a2374ee4d2f8\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a2374ee4d2f8\" id=\"forminator-field-textarea-1_6a2374ee4d2f8-label\" class=\"forminator-label\">Message<\/label><textarea name=\"textarea-1\" placeholder=\"Enter your message...\" id=\"forminator-field-textarea-1_6a2374ee4d2f8\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-1_6a2374ee4d2f8-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a2374ee4d2f8\" id=\"forminator-field-phone-1_6a2374ee4d2f8-label\" class=\"forminator-label\">Phone Number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Eg +81 090-1234-5678\" id=\"forminator-field-phone-1_6a2374ee4d2f8\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" data-national_mode=\"disabled\" data-country=\"US\" data-validation=\"international\" \/><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Send Message<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"e570943666\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/ja\/wp-json\/wp\/v2\/pages\/958\" \/><input type=\"hidden\" name=\"form_id\" value=\"1312\"><input type=\"hidden\" name=\"page_id\" value=\"958\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/memorytraveljp.com\/ja\/support-faq\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support &amp; FAQ At Memory Travel, we want to make sure your trip to Japan is easy and enjoyable. If you have questions about our tours or need help with your booking, our team is here to assist you. You can find answers to common questions below or contact us directly for more information. In what ways can we assist you today?<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":true,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-958","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/pages\/958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/comments?post=958"}],"version-history":[{"count":3,"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/pages\/958\/revisions"}],"predecessor-version":[{"id":1786,"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/pages\/958\/revisions\/1786"}],"wp:attachment":[{"href":"https:\/\/memorytraveljp.com\/ja\/wp-json\/wp\/v2\/media?parent=958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}